Privacy Policy
Effective Date: 08/03/2026
Flow Talk Pty Ltd (“Flow Talk”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose and protect personal information when you use our website or engage with our services.
- Who We Are
Flow Talk Pty Ltd is a speech pathology service based in Perth, Western Australia providing services for children with complex speech sound disorders including Childhood Apraxia of Speech, dysarthria and related communication challenges.
Services may include:
– speech pathology assessment and therapy
– consultations
– professional supervision
– educational resources
– digital resources and professional learning materials
- Personal Information We Collect
We may collect personal information including:
– names
– email addresses
– phone numbers
– parent or guardian details
– information about a child receiving services
– appointment information
– communication between families and clinicians
– payment information
Information may be collected when you:
– submit website contact forms
– submit an expression of interest for services
– book appointments through the website
– communicate via email
– subscribe to newsletters or updates
- Sensitive Health Information
As a healthcare provider, Flow Talk may collect sensitive health information including:
– speech and communication assessments
– developmental or medical history relevant to therapy
– therapy notes and clinical documentation
Sensitive information is collected only where necessary to provide services and with appropriate consent.
- How Information Is Collected
Information may be collected through:
– website contact forms
– appointment booking systems
– intake forms
– clinical documentation
– email communication
Some information is collected through secure third‑party platforms used to deliver services.
- Third‑Party Platforms
Flow Talk uses trusted third‑party systems to support operations including:
Splose – practice management and clinical record system
Stripe – payment processing
TidyCal – appointment scheduling
Xero – financial management
Kit (ConvertKit) – email marketing and newsletters
These providers may store or process information in accordance with their own privacy policies.
- Payments
Payments may be processed through:
– bank transfer
– Stripe payment processing
– private health insurance rebates where applicable
Flow Talk does not store full credit card details on its website.
- Email Marketing
Visitors may choose to subscribe to email updates, newsletters or announcements from Flow Talk.
Email subscriptions are managed using Kit (formerly ConvertKit).
Subscribers may receive:
– educational updates
– service announcements
– workshop or resource information
You may unsubscribe at any time using the unsubscribe link in those communications.
- Website Data and Cookies
Our website may automatically collect limited information when visitors access the site.
This may include:
– pages visited
– device type
– approximate location
– time spent on pages
We use Google Analytics to understand how visitors interact with the website.
Google Analytics uses cookies and similar technologies.
Cookies may also be used to maintain basic website functionality such as sessions.
Users can disable cookies through browser settings.
- International Visitors
The Flow Talk website may be accessed internationally.
By using this website you acknowledge that information may be processed and stored in Australia under Australian privacy laws.
- Disclosure of Personal Information
Personal information may be disclosed to:
– parents or guardians
– healthcare professionals involved in a child’s care (with consent)
– educators or schools (with consent)
– relevant government agencies where required by law
– trusted third‑party service providers
Flow Talk does not sell personal information.
- Data Security
Flow Talk takes reasonable steps to protect personal information from misuse, loss or unauthorised access.
Information may be stored in:
– secure clinical record systems
– encrypted digital storage
– password‑protected systems
- Access and Correction
You may request access to personal information held about you or your child.
You may also request corrections if information is inaccurate or incomplete.
Requests can be made using the contact details below.
- Images and Media
Images on the Flow Talk website may include:
– illustrations
– stock imagery
– AI‑generated images
AI imagery may be used to protect client privacy.
Images do not represent real clients unless explicitly stated.
- Changes to This Policy
Flow Talk may update this Privacy Policy periodically. Updated versions will be published on the website.
- Contact
Flow Talk Pty Ltd
Email: hello@flowtalk.com.au
Website: www.flowtalk.com.au