Effective Date: 14/08/2026

Privacy Policy

Last updated: August 2026

Flow Talk Pty Ltd (Flow Talk) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it and how we manage it.

1. What information we collect

The information we collect depends on how you interact with Flow Talk and may include:

• your name, contact details and other identifying information
• health, developmental, clinical and referral information where you or your child receives speech pathology services
• professional information where you participate in supervision, workshops, Flow Rounds or other professional learning
• information you provide through enquiries, registrations, forms, emails or professional discussions
• billing and payment information
• website usage and analytics information.

Where we provide clinical services, some of the information we collect is sensitive or health information.

2. How and why we use your information

We collect, hold, use and disclose personal information where reasonably necessary to provide and manage our services.

This may include providing speech pathology services, communicating with clients and professionals, maintaining clinical and business records, processing payments, responding to enquiries, providing resources and professional education, administering Flow Rounds and other professional learning, and operating and improving Flow Talk.

We do not sell your personal information.

3. How we store and share information

Flow Talk uses third-party platforms and service providers to help deliver and administer our services. These may include Splose, Microsoft 365 and Teams, Everbility, Stripe, Xero, Kit and Google Analytics.

These services may support functions including practice management, communication, clinical documentation and transcription, payments, accounting, email communication, file storage, online professional learning and website analytics.

Information provided to these services is handled in accordance with their respective privacy and data-handling practices. You can refer to the individual providers’ privacy policies for further information.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.

4. Recordings and transcription

Some meetings, supervision sessions and professional learning activities may be recorded or transcribed for purposes such as documentation, note-taking or providing access to professional learning.

Where recording occurs, participants will be informed and consent will be obtained where required.

Specific conditions relating to recordings within programs such as Flow Rounds may also be set out in the relevant participation or membership terms.

5. Access, correction and privacy concerns

You can contact Flow Talk if you would like to access personal information we hold about you, request that information be corrected, or raise a concern about how your information has been handled.

We will take privacy concerns seriously and investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

6. Contact and updates

We may update this Privacy Policy from time to time as our services, systems or legal obligations change. The current version will be available on our website.

For privacy enquiries, access or correction requests, or complaints:

Flow Talk Pty Ltd
hello@flowtalk.com.au